Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS ‘relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
The Program Quality Manager (PQM) will be responsible for ensuring PQ standards and supporting alignment and advancement of our Vision 2030 Agency Strategy. The PMQ will provide support to ensure the development and implementation of Ethiopia Country Program (CP) programming, including its large and complex projects, meets CRS program quality standards. The Program Quality Manager will ensure effective systems and processes are in place and support the CRS project cycle. This includes supporting and providing technical assistance to the CP’s Monitoring, Evaluation, Accountability, and Learning (MEAL) work informing the CP learning initiatives and strategy especially as it relates to Gender, Protection, disability inclusion, and localization. In addition, the PQM will dedicate a partial Level of Effort (LOE) to provide PQ to CRS ‘Resilience Food Security Activity (RFSA) in support of specific RFSA deliverables and programmatic priorities. The main focus of RFSA support will include the coordination of and input into the development of extension materials and job aid such as Care Group manuals, and other adult learning aids, to strengthen quality assurance. The Program Quality Manager will also support and at times lead CP business development proposals for smaller opportunities, as a proposal coordinator or writer. The PQ Specialist’s skills and knowledge will ensure that the CP delivers high-quality programming, and deliberate learning, and continuously works towards improving the impact across the CP.
- Provide support for all activities throughout relevant project cycles-project design, start-up, implementation, and close-out to ensure efficient and effective implementation in line with CRS program quality principles and standards, donor requirements, and good practices. Ensure the project team and partner staff uses the appropriate systems and tools.
- Champion learning with project staff and partner teams. Lead the development of program learning – identify opportunities for learning, research and publications, and implementation of MEAL practices in coordination with the CP MEAL team.
- Act as a key resource person in project design and proposal development in program quality standards, gap-filling, and taking on growth responsibilities, as needed.
- Coordinate the identification of staff capacity and technical assistance needs of partner organizations and capacity strengthening and required interventions to support the implementation of program quality standards.
- Coordinate and monitor financial and material resources relevant to project needs. Through planning and oversight, ensure efficient use of project resources.
- Strong critical thinking and creative problem-solving skills with the ability to make sound judgments.
- Strong relationship management skills and the ability to work effectively with culturally diverse groups. Ability to influence and relate to people at all levels internally and externally. Strategic in how you approach each relationship.
- Strong written and verbal communication skills with the ability to write reports
- Proactive, results-oriented, and service-oriented
- Strong written and verbal communication skills with the ability to write reports and proposals.
- Ability to work independently and drive agendas and manage activities with little support.
Required/Desired Foreign Language: Written and spoken fluency in English is required.
Travel Required 30% travel to the field offices
Key Working Relationships
Internal: Country Representative, Head of Programs, Head of Operations, Senior Accountability Officer, Business Development Specialist, Program Managers, Project Directors, and Chiefs of Party
External: Partner Staff, Peer Organization Staff
Qualifications – External
Education and Experience
- A Master’s Degree in International Development, International Relations or another related field is required. Additional experience may substitute for some education.
- Minimum of 2 years of relevant field-based experience in coordinating or managing light to moderately complex projects required, preferably with an international NGO.
- Additional experience may substitute for some education.
- Project management experience in livelihoods, youth, health, social cohesion, and/or gender-related programming is highly desirable.
- Experience engaging with partner organizations.
- Experience contributing to the development of technical proposals.
- MEAL skills and experience preferred.
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, and information management systems.
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
· Continuous Improvement & Innovation
· Builds Relationships
· Develops Talent
· Strategic Mindset
· Accountability & Stewardship
*** Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.
CRS ‘talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.
CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.
CRS is an Equal Opportunity Employer
How to apply